Our service fully supports the customer during the lifetime of the application
SIHI Pumps Asia meet all your pump service requirements by maintaining, repairing and upgrading your SIHI pumps, as well as those manufactured by others. SIHI Pumps Asia established throughout the Asia / Pacific region a strong local service network of sales and service offices, authorized repair centers and carefully selected business partners.

All our service facilities supply quality repairs and maintenance with genuine spare parts and trained personnel close to our customers. We are working according to high quality standards and sharing a common knowledge base to assure customer satisfaction. Our service solutions not only extend the working life of the equipment, but bring a range of other benefits through:

  • Reduced down-time
  • Reduced customer stock holding
  • Reduced running costs
  • Improved performance
  • Improved mean time between breakdowns

In House Repairs / Refurbishment & Field Service
Ongoing improvement in the use of all resources is a policy operated throughout the extensive repair and refurbishment programs undertaken by SIHI Pumps Service. Irrespective of the origin of the equipment, a solution is provided:

  • Replacement pumps and parts
  • Repair of all makes & types of vacuum and liquid pumps
  • Pump upgrades
  • General machining & welding repairs
  • Emergency breakdown repair
  • 24/7 availability
  • Pump Refurbishment
  • On-site installation & commissioning
  • Troubleshooting
  • Maintenance assistance
  • Laser alignment
 

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Tailor-Made Service Contracts
Tailor-made service contracts meet the specific needs of each individual customer. In this way, we not only provide a unique service offering, it is also cost effective. These tailored contracts can include:

  • Regular site visits
  • Inclusive spare parts
  • Monitoring of equipment efficiency
  • Regular replacement of worn and disposable parts
  • Extended warranties
  • Total warranty coverage
  • 24-hour emergency call out
  • Agreed response contracts
  • Defined response times
  • Preventative maintenance

Guaranteed Spare Parts
Guaranteed spare parts are fundamental to our commitment to the customer. Spare parts are supplied to the same material specification and machined to the exact tolerances and finishes originally supplied. This ensures customers benefit from a genuine spare parts service.

Additionally, we manufacture and supply high quality spare parts for products supplied by other companies. When required, the SIHI Service network can call on the expertise of any of its manufacturing or support operations anywhere in the world.

This considerable resource provides another valuable customer benefit with a sophisticated and networked spare parts stock holding service. All this ensures replacement parts and components are immediately available.

Maintenance Spare Part Kits
SIHI Pumps Asia supply for all volume products parts needed for a basic or extended repair on hand a complete repair solution in one convenient kit. Our repair kits consist of a basic repair kit (all you need for a basic repair) as well as an advanced (shaft) kit.

For non volume products a rush order process is defined to deliver swiftly shafts and other parts to the customer site. In-house repair is available whit free extended warranty.

The spare part kits are professionally packed and are clearly marked via a dimensional drawing and part list. SIHI Pumps spare part kit benefits include:

  • Big cost and time savings through simultaneous acquisition of spares
  • Error free process (all parts required for the overhaul available in one package)
  • Longer service intervals and reduced downtime

Specialized Services
SIHI Pumps Service offers specialized services maximizing the life span of any product or system. This commitment has established SIHI Service as specialists in the following areas:

  • Refurbishment
  • Retro-fitting
  • Re-designing
  • Re-engineering
  • Replacement

Training
SIHI Service provides a thorough theoretical and practical training program for customers within our own workshops. This enables all engineers and operators to carry out their required duties professionally, efficiently and safely. This training can also be carried out on-site.

We have the capability to train all levels of responsibility including plant engineers and operation personnel. This training can take place on an individual or group basis.